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5th Nov 2023

Sales and Leadership Wisdom from the Leaders, Sunil Rohokale​

I asked Mr. Sunil Rohokale, how can salespeople handle failures? He replied, Failures are part and parcel of the salesperson’s life, so when asked how to handle failures, “You need to have the courage to face failure and of course correct it.

In selling, sales guys are as much relationship-oriented as trust seekers, and at the same time, they are very emotional souls and hold themselves responsible for failure. So, failure has nothing to do with an individual, individual competence or their capability, but failure needs to be examined in the context of how we fail, and why did we fail? A failure actually gives you a chance to introspect.”

#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

29th Oct 2023

Sales and Leadership Wisdom from the Leaders, Sunil Rohokale​

I asked Mr. Sunil Rohokale, How has selling changed in today’s technological world vs the 90’s?

He answered Technology to a salesperson should be an enabler than a threat. Technology is an efficiency booster, so rather than thinking that I am going to get monitored and watched, one should embrace it quickly. It is an enabler and force-multiplier for salespeople.

In earlier days, sales was all in your head. Today technology helps you digitize every client conversation, records which can be very helpful in building long term relationships. I think that’s very significant difference from the past.

#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

22nd Oct 2023

Sales and Leadership Wisdom from the Leaders, Sunil Rohokale

In the book interview, I asked Mr. Sunil Rohokale how to build trust in your team and channel partners. He answered, “Authentic relationships are the relationships where you are genuinely interested in knowing your own colleagues, your own consumer & partner.

Trust means there is a minimal gap between actions and words. So, trust’s difficult aspect is that it needs time to build. And trust doesn’t happen automatically. Trust is a journey.”

#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

15th Oct 2023

Sales and Leadership Wisdom from the Leaders, Sunil Rohokale

One of my profound learnings in life is “Learn from other people’s successes and failures. Life is too short to learn everything by yourself.” To implement this learning, I interviewed 25 CEOs and business leaders across industries and captured their experience and wisdom in my book. From this weekend, I will share 3-5 learnings from each interview.

I am starting with my Mentor and Coach, Mr. Sunil Rohokale, Group CEO and MD of ASK Investment Managers Ltd. When asked the question, how do you build lifelong relationships? He answered, “Relationship to my mind is, “you have to give before you get.”

In the organizational context, when you keep adding value every time you get chance to, you are the energy giver; otherwise, you are an energy sucker. If you give energy, the relationship will get built, and if you add value, your relationship will strengthen. Trust gets even stronger. So you need to engage. For a relationship, engagement is a keyword.” 

www.nimeshmehta.net https://www.amazon.in/dp/1772046221 #salesbooster

8th Oct 2023

How Companies Can Convert Complaint Into Delight

he 5th & final step to convert a customer complaint into delight is to have a one-on-one meeting with the client after the complaint has been resolved.This is the best time to understand the customer and deepen your relationship with them. If you satisfy the unhappy customer, you have a great chance to gain his trust again. This is also a great time to get a testimonial letter on customer complaints. www.nimeshmehta.net #salesbooster https://www.amazon.in/dp/1772046221

1st October 2023

Customer Experience: The New Mantra In Sale

The 4th step to converting a customer complaint into delight is to respond immediately with what you have promised or agreed with the irate client.
Always try to over-deliver, such as resolving the query or problem before the promised time. The customer-facing person or Sales RM should not use an indirect way ie email or WhatsApp.
Instead, he should pick up the phone, thank him for being a demand to their organization and confirm the action to delight the client. This call can be used to develop or build the relationship again.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

24th September 2023

Customer Experience: The New Mantra In Sale​

The 3rd step to convert a customer complaint into delight is to ASK QUESTIONS. The customer-facing person should ask questions to understand the customer’s problem better and also ask them what it takes to satisfy them.
The customer will usually reveal what they expect the company to do. The company then should find a way to meet the client’s expectations and convert a complaint into a delight.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

17th September 2023

Customer Experience: The New Mantra In Sale

The 2nd step to convert a customer complaint into delight is to LISTEN. The customer-facing person is expected to listen all the way out and empathize with the client. The path to the customer’s heart is through the ears.
If customers feel that you are not making an effort to understand them, they will become disinterested in your services. An unsatisfied customer whom you fail to listen becomes frustrated and starts exploring your competitors and most likely will never be your customer again.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

10th September 2023

Customer Experience: The New Mantra In Sale

From today, we will understand how companies can convert a customer complaint into a delight?
The 1st step is to OWN it and take responsibility for the situation. The customer does not care if it was the customer-facing person’s fault or if some other department caused some problem for the client.
He is upset and expects you not to blame anyone else and handle it immediately. A customer-facing person needs to own up to the responsibility to resolve the complaint.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

03th September 2023

Customer Experience: The New Mantra In Sale

A customer complaint is an opportunity to solidify your relationship with him. Unfortunately, customer-facing departments try to suppress or close the complaint before it reaches the leadership team.
The CEO should create a culture to welcome customer complaints because they breed sales & create an opportunity to bond with the customer if it’s handled in the best possible manner.
In business, customer perception is what matters, not who’s right or who’s wrong in the complaint. Keeping the customer satisfied and happy is what matters. #salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

27th August 2023

How Organizations Can Create CE Culture?​​

The 6th & last step to creating a culture of customer experience is to listen, ask, and brainstorm ideas given by existing customers. No organization will need the help of Consulting firms if they start to listen to their customer problems and feedback.
Organizations should conduct an NPS survey or any survey to check if their customers are happy and take feedback to improve their services. The customers who give feedback/ideas should be called thanked, and those ideas should be brainstormed in the internal meetings for execution.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

20th August 2023

How Organizations Can Create CE Culture?​​

The 5th step to create a culture of customer experience is to remember to thank and acknowledge your customers for doing business with you. We listen to every request of the prospect, thank him for his interest in our products, and serve him to the best of our abilities.
Unfortunately, when a prospect becomes a customer, most people leave him alone to find his way in their organization. Every interaction or engagement with the customer should create an opportunity to thank him for being their esteemed customer.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

13th August 2023

How Organizations Can Create CE Culture?​​

The 4th step to create a culture of customer experience is to have the top management’s engagement with clients regularly. A customer-centric company’s top management engages with a couple of clients once every month or quarter.
The CEO & the Board should attend to 1 or 2 complaints directly or at least go deep inside the customer complaint once every quarter. The CEO & the board should speak to one exited client & employee every 3 months. If the company’s top management does the above, every employee will live the customer experience culture.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

06th August 2023

How Organizations Can Create CE Culture?​

The 3rd step to creating a culture of customer experience is to measure TAT and reward employees. To understand the 3rd step, I would like to share this self-explanatory quote,
“What gets measured gets done, what gets measured and fed back gets done well, what gets rewarded gets repeated.” Most Organizations are aware of this quote, but few have been able to create a culture of recognition and reward.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

30th July 2023

How Organizations Can Create CE Culture?

The 2nd step to creating a culture of Customer Experience is to map out every touchpoint of the customer to a department/team and appoint a leader within each team.
This is extremely important because it allows the organization to visualize and improve every experience a customer has with different departments of the company.
Touchpoints drive the quality of our customer experiences and serve as the basis for long-lasting happy relationships.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

27th July 2023

How Organizations Can Create CE Culture?

From today, let’s understand how organizations can create a culture of customer experience.
The 1st step is to create a customer experience (CX) policy, share it with all departments, do an enrollment presentation and then have every employee sign it or accept it online. Then, place the CX policy in every office, every work desk so that it serves as a reminder for every employee to serve the customer in the best possible way every single time.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

16th July 2023

Why Company Loses Customers?​​

The 6th reason the company loses its customers because there is poor or no engagement with existing customers. Unfortunately, once a customer gets on-boarded after a basic welcome or an introduction letter, there is hardly any engagement from the company.
The company seldom interacts or listens, or takes feedback from the existing customer, so they don’t know if their customers are happy or unhappy about something.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

9th July 2023

Why Company Loses Customers?​

The 5th reason the company loses its customers because of poor listening skills. Most times, when a customer is giving feedback or complaining, the executive is hardly listening.
He is pre-empting the customer’s mind and jumps in to explain even before the customer can complete his sentence. Most times, the customer just wants to be heard, but poor listening skills hurt the customer experience.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

2nd July 2023

Why Company Loses Customers?

The 4th reason the company loses its customers is because there is no proper training given to the employees. When customers complain, the blame game starts and continues within the company’s departments.
Organizations rarely realize that an employee needs to undergo regular training. Most companies hire new staff in customer service, but rarely does this employee go through some structured customer service training. Continuous training is a must to develop a customer-facing employee and keep his morale high. #CustomerExperience
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

25th June 2023

Why A Company Loses Its Customers?

The 3rd reason why the company loses its customers is because there is no proper organizational responsibility and accountability. More often than not, customers get to hear from one department that this was the responsibility of the other department.
If they don’t say it explicitly, they will make a customer feel; they are doing an obligation to the customer by trying to help him. This happens because organizations don’t set the proper responsibilities and, most importantly, do not assign authority to different teams.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net

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