12th March 2023
Objection: Step to Handle an Objection
After showing Empathy with the customer, the 2nd way or step to handle an objection is to agree with the client initially. No matter how dumb the objection may sound to you, don’t rush to clarify. If you do it very fast, the customer will feel offended, and the discussion can lead to an argument.
The best way is to compliment the objection. You can say, “That’s a good question and I am glad you asked that.” When you compliment customers for bringing up their objections, you make them feel intelligent, and involved in the buying process. As a result, they will feel comfortable clarifying all their objections.
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