Sales and Leadership Wisdom from the Leaders, Mr. Manoj Adlakha

I asked him How do you earn trust and loyalty from your clients?
He replied Trust, Security and Service are three key pillars that we focus on to build strong relationship with our customers. For us a sale of a card is not just a mere transaction, it is the starting point of a relationship. There after we ensure that every interaction with our customers exceeds their expectations and we are able to think a step ahead and anticipate their needs.
We keep our customers interests as a top priority in all our actions and are always there for them when they need us. We have also built capabilities and features such as emergency card replacement, zero loss liability, 24/7 customer service and best in class Membership Rewards program which further reinforce our customer commitment. This has also earned us the title of India’s most trusted credit card brand for the third year in a row.

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