Sales and Leadership Wisdom from the Leaders,Madhavan Menon

I asked Mr. Madhavan Menon, Chairman & MD of Thomas Cook the role and importance of tour manager in Sales.
He succinctly replied, I call these guys our Brand Ambassadors because they accompany groups right throughout a tour and are constantly multi-tasking to fulfill/cater to the requirements of individual customers and resolve problems/complaints they may face. So we made them a part because of their experience and knowledge.
Given the vast experience/knowledge, we have embedded them through the entire experience starting with product development, sharing information during the sales process. Their knowledge is extremely important.

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