
12th Jan 25
Sales and Leadership Wisdom from the Leaders,Jaideep Hansraj
I asked Mr. Jaideep Hansraj, CEO – Kotak Bank wealth, How do you earn the trust and respect of clients?
He replied Trust has to be earned through consistent behaviour and performance over a period of time. One has to be patient. In my understanding, I would say the easiest way of earning trust is repose it. Take time to understand your clients, their needs, their challenges and their strengths. Focus on what’s important for them and what drives them or motivates them. I keep telling my clients and colleagues that this is not going to happen overnight. You have to keep working at it and over a period of time is when you win over. There is no shortcut to this route.
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