28th May 2023
Customer Experience is The New Mantra in Sales
In today’s World, there is very little differentiation between products. Most products or services in the same price segment have very little difference in their offering. Therefore, two things differentiate the company from its competition: The first is people, and the second is customer experience.
Customer experience is the least discussed in Sales, but I believe CE is the next competitive battleground to acquire, retain, cross-sell and upsell customers.
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