10th September 2023
Customer Experience: The New Mantra In Sale
From today, we will understand how companies can convert a customer complaint into a delight?
The 1st step is to OWN it and take responsibility for the situation. The customer does not care if it was the customer-facing person’s fault or if some other department caused some problem for the client.
He is upset and expects you not to blame anyone else and handle it immediately. A customer-facing person needs to own up to the responsibility to resolve the complaint.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net