Customer Experience: The New Mantra In Sale​

10th September 2023

Customer Experience: The New Mantra In Sale

From today, we will understand how companies can convert a customer complaint into a delight?
The 1st step is to OWN it and take responsibility for the situation. The customer does not care if it was the customer-facing person’s fault or if some other department caused some problem for the client.
He is upset and expects you not to blame anyone else and handle it immediately. A customer-facing person needs to own up to the responsibility to resolve the complaint.

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