Customer Experience: The New Mantra in Sale

A customer complaint is an opportunity to solidify your relationship with him. Unfortunately, customer-facing departments try to suppress or close the complaint before it reaches the leadership team.
The CEO should create a culture to welcome customer complaints because they breed sales & create an opportunity to bond with the customer if it’s handled in the best possible manner.
In business, customer perception is what matters, not who’s right or who’s wrong in the complaint. Keeping the customer satisfied and happy is what matters. #salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net