How Organizations Can Create CE Culture?​​

The 6th & last step to creating a culture of customer experience is to listen, ask, and brainstorm ideas given by existing customers. No organization will need the help of Consulting firms if they start to listen to their customer problems and feedback.
Organizations should conduct an NPS survey or any survey to check if their customers are happy and take feedback to improve their services. The customers who give feedback/ideas should be called thanked, and those ideas should be brainstormed in the internal meetings for execution.
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