Customer Experience: The New Mantra In Sale

The 2nd step to convert a customer complaint into delight is to LISTEN. The customer-facing person is expected to listen all the way out and empathize with the client. The path to the customer’s heart is through the ears.
If customers feel that you are not making an effort to understand them, they will become disinterested in your services. An unsatisfied customer whom you fail to listen becomes frustrated and starts exploring your competitors and most likely will never be your customer again.
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