24th September 2023
Customer Experience: The New Mantra In Sale
The 3rd step to convert a customer complaint into delight is to ASK QUESTIONS. The customer-facing person should ask questions to understand the customer’s problem better and also ask them what it takes to satisfy them.
The customer will usually reveal what they expect the company to do. The company then should find a way to meet the client’s expectations and convert a complaint into a delight.
#salesbooster https://www.amazon.in/dp/1772046221 www.nimeshmehta.net