Customer Experience: The New Mantra In Sale​​

1st October 2023

Customer Experience: The New Mantra In Sale

The 4th step to converting a customer complaint into delight is to respond immediately with what you have promised or agreed with the irate client.
Always try to over-deliver, such as resolving the query or problem before the promised time. The customer-facing person or Sales RM should not use an indirect way ie email or WhatsApp.
Instead, he should pick up the phone, thank him for being a demand to their organization and confirm the action to delight the client. This call can be used to develop or build the relationship again.

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