How Organizations Can Create CE Culture?​

The 3rd step to creating a culture of customer experience is to measure TAT and reward employees. To understand the 3rd step, I would like to share this self-explanatory quote,
“What gets measured gets done, what gets measured and fed back gets done well, what gets rewarded gets repeated.” Most Organizations are aware of this quote, but few have been able to create a culture of recognition and reward.
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