30th July 2023
How Organizations Can Create CE Culture?
The 2nd step to creating a culture of Customer Experience is to map out every touchpoint of the customer to a department/team and appoint a leader within each team.
This is extremely important because it allows the organization to visualize and improve every experience a customer has with different departments of the company.
Touchpoints drive the quality of our customer experiences and serve as the basis for long-lasting happy relationships.
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