How Organizations Can Create CE Culture?​​

The 4th step to create a culture of customer experience is to have the top management’s engagement with clients regularly. A customer-centric company’s top management engages with a couple of clients once every month or quarter.
The CEO & the Board should attend to 1 or 2 complaints directly or at least go deep inside the customer complaint once every quarter. The CEO & the board should speak to one exited client & employee every 3 months. If the company’s top management does the above, every employee will live the customer experience culture.
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