21st Jan 2024
Sales and Leadership Wisdom from the Leaders, Mr. Kamal Nandi
Since Godrej Appliances Ltd has one of the largest distribution networks in the appliances industry, I asked Mr. Kamal Nandi, How do you build trust in your distributors? He replied
I think the biggest or the most common part to build trust is to “walk the talk.” If you say something, you must deliver that. Over a period of time as a person develops the confidence that whatever you say, you are actually delivering, trust gets built. Then, over a period of time, it strengthens. You have to show this with your actions.
Godrej has been able to build trust in its consumers because over 119 years we have delivered on our promises year on year, every time.