23rd June 2024
Sales and Leadership Wisdom from the Leaders, Mr. Roland Folger
I had the privilege to interview Mr. Roland Folger, MD & CEO – Mercedes Benz. 1st thing I asked him What are your learnings about Indian customers and how important is relationships in India? He replied,
What I have learnt is that relationship is more important in India than in a lot of other countries. India in this sense is very different. My personal learning again is, India is much more driven by this tight family relation, so if we can give our customers the feeling that these Mercedes-Benz customers and the OEM (original equipment manufacturer) and the dealer are really a big family, that is something that immensely resonates with them, but this is naturally true also with all stakeholders and employees as well.
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