Why A Company Loses Its Customers?

The 2nd reason why the company loses it’s customers is because companies focus & attention is on acquiring new clients and not retaining existing ones. Unfortunately, most organizations focus on investing in a new Sales CRM system to improve sales productivity.
They may enter newer markets for business expansion. Offsite locations are planned in exotic places to strategize how to grow sales faster but never has an offsite meeting been organized to plan on improving customer experience and delighting existing customers.
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