Why A Company Loses Its Customers?

From today, let’s dive deep into why a company loses its customers? The 1st reason is Complacency. Complacency creeps in due to success that has been achieved in a short span of time. Many organizations grow so fast that success makes them believe they are doing the right things.
They console themselves during Board meetings because the company has grown so fast, so it will obviously take some time to catch up with Technology & customer service. But when profit or business is hardly coming in, you can be sure that the entire company then turns upside-down, they start listening to customers and only focus on retaining the customer.
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