Why A Company Loses Its Customers?

The 3rd reason why the company loses its customers is because there is no proper organizational responsibility and accountability. More often than not, customers get to hear from one department that this was the responsibility of the other department.
If they don’t say it explicitly, they will make a customer feel; they are doing an obligation to the customer by trying to help him. This happens because organizations don’t set the proper responsibilities and, most importantly, do not assign authority to different teams.
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